Contact information

Contact & Customer Support – TamedByJai

At TamedByJai, we are committed to providing a professional and efficient experience for all clients. Please review our contact guidelines below before reaching out.

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Customer Support Hours
Our business hours are:

• Monday – Friday: 10:00am – 6:00pm

• Saturday: 10:00am – 4:00pm

• Sunday & Bank Holidays: Closed

Messages received outside of these hours will be responded to on the next working day.

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Response Time
We aim to respond to all enquiries within 24–48 hours during working days. During busy periods, responses may take slightly longer.

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How to Contact Us

For all enquiries, please contact:

Email: hello@tamedbyjai.co.uk

Please include:

• Your full name

• Order number (if applicable)

• Clear details of your enquiry

This helps us assist you as quickly as possible.

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Order Enquiries
For updates regarding your order, please ensure your order is within the stated processing timeframe before contacting us.

Processing times can be found in our Shipping Policy.

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Booking & Hair Orders
For appointment-related enquiries or custom hair orders, please follow the correct booking or ordering process via our website.

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Important Information

• We do not offer instant responses or same-day replies

• Multiple messages will not result in a faster response

• Please allow the full response time before following up

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Respectful Communication
We kindly ask all clients to communicate respectfully. TamedByJai reserves the right to refuse service to anyone displaying inappropriate or disrespectful behaviour.

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Thank you for choosing TamedByJai 🤍